• Provide effective person-centred support to LGBTQ people living in Causeway’s specialist LGBTQ supported housing.
  • Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.
  • Support LGBTQ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.
  • Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these.
  • Contribute to risk assessment and safeguarding plans
  • Ensure clients settle into their accommodation and become familiar with the local area
  • Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements.
  • Contribute to client involvement within the LGBTQ supported housing service.
  • Be aware of trauma informed working, particularly with regard to trauma experienced by LGBTQ people
  • Ensure clients are linked into appropriate support services and sustain engagement with services.



1.     Support

  • Work with clients to develop SMARTER support plans and risk assessment.
  • Be fully aware of safeguarding issues and lead on client risk management within the service.
  • Update the client data base to ensure client records are updated within timeframes and they accurately record interventions and demonstrate progress.
  • Feed into policies and procedures relating to support and where required consult with stakeholders.
  • Support clients to manage their accommodation and provide coaching and assistance in household management and independent living skills.
  • Support clients to budget and pay rent and service charges.


2.  Team Work

  • Attend team meetings and reflective practice sessions and contribute to discussions.
  • Work within Causeway’s health and safety policies and lone working arrangements.
  • Work to team performance
  • Support staff by setting clear objectives and holding individual supervisions
  • Be respectful to colleagues and support good communication between all stakeholders.


3.     Reviewing Personal Performance and Development Needs

  • Review and evaluate own performance to identify strengths and areas for
  • Undertake development and training opportunities.



  • Adhere to Causeway’s Policies and Procedures at all
  • Cover for other members of the team and division as
  • Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and
  • Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of
  • Attend and participate in external meetings and briefings as


This job description covers the current range of duties and will be reviewed from time to time. It is Causeway’s aim to reach agreement on changes, but if agreement is not possible, Causeway reserves the right to change this job description.



Support Worker

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the person specification. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.




  1. A commitment to LGBTQ rights and a keen interest in working with LGBTQ young people.
  2. Experience of working in support, supported housing or advice services.
  3. Experience of supporting people to develop aspirations and form healthy relationships.
  4. Organising a caseload, planning work and successfully completing this to set


Skills, Knowledge and Abilities

  1. Knowledge of the issues confronting LGBTQ people and the needs of vulnerable homeless people in general
  2. A sound knowledge of safeguarding and risk assessment, particularly with regard to LGBTQ people.
  3. Ability to work in a client-centred way and support clients to progress in their lives, including clients who are transitioning.
  4. A demonstrable commitment to equality and diversity, including but not limited to the principles of Black Lives Matter, Anti-racism, gender equity and LGBTQI+ rights
  5. Able to work with clients to develop outcomes and actions to achieve these
  6. Good written skills and the ability to structure written work clearly.


The following are required of all roles with Causeway. However, you do not need to address these in your application

  • Genuine interest in and commitment to Causeway’s work and
  • An understanding of and commitment to diversity &
  • Willingness and ability to work hours outside of normal office hours on occasion (time off in lieu will be granted).
  • Willingness to work flexibly in response to changing organisational requirement


In the selection and interview process, we will be assessing candidates against the following competencies:

Improving and Innovating
  • Is open to new ideas, improvement and change.
  • Handles situations and problems with innovation and creativity.
  • Shows commercial and financial awareness.
Interacting and Influencing
  • Takes responsibility and demonstrates values-driven leadership.
  • Shows self-awareness and controls emotions
  • Works well with other people.
  • Collaborates and networks effectively internally and externally.
  • Shows sound communication and influencing skills.
Understanding and Doing
  • Able to find and analyse relevant written and numerical information and use it to make sound judgements.
  • Able to think strategically.
  • Demonstrates the necessary technical skills and aptitudes at the level that are required for the role.
  • Has good writing skills at the level required for the job.
  • Plans, organises and manages time well.
  • Demonstrates compliance and accountability.
Involving and Including
  • Builds client/stakeholder involvement into all activities.
  • Is client and customer focused.
  • Aware of own level of cultural competence and proactively seeks to develop.
  • Actively promotes equality, diversity and inclusion among colleagues and clients.
Managing and Empowering (for managers only)
  • Builds a high performing team.
  • Provides staff with clear direction and support.
  • Motivates, supports, enables and promotes the wellbeing of their team.
  • Manages the operational aspects of their function efficiently.
  • Implements plans, strategies and services effectively.
  • Actively contributes to service growth.


To apply, please send your CV and a personal statement to jobs@irishcauseway.org.uk

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