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London gay bar invites back man with MS who was denied entry due to his wheelchair

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  1. Still too late. It’s the Duke of Wellington for me from now on.

  2. Clearly they have learned much from today if they have seen the comments concerning not just this discrimination but the level of service. Its important to recognise they have made amends and Chris is happy.

  3. Well done for being big enough to admit you made a mistake and do something about it.

    Strange thing for evil sinners to do isn’t it???

  4. The mind boggles that anyone would turn a wheelchair user away from a pub whether there was a ramp or not. What kind of nasty thug did this?! Astonishing! Has he been fired? I hope so. Has he offered a personal apology and explanation? No amount of “staff training” will really change an ignorant and vindictive mind.

  5. Eduardo Ishibashi 27 Sep 2013, 2:42am

    “Compton’s has a proud history of serving and supporting the LGBT community and welcomes everyone, regardless of who they are.”
    I beg your pardon? Regardless of who they are? Seriously? Do I see something in here? It translates as “even if you are not good enough to meet our standards of who will be tolerated.”
    Did they need to add this “regardless of who they are” in the sentence just to make it even more discriminatory?
    I guess they apologize because of the bad fuss going about regardless of how they really feel.

    1. Think you are being hyper-sensitive here. It’s just a case of semantics, people say things when speaking off the cuff, that do not necessarily match what they meant to say, or what they feel.

  6. doesn’t explain why the phone was put down on Pink News – surely you would say something like leave it with me and I will come back to you. This sorry as been drawn up by some legal person I suspect.

    You know we knock people running B&B not accepting gay people really this is not different

    1. It’s not really the same as that. A B&B refusing gay couples is a vindictive choice by bigots who use their religion as an excuse to attack others, this was one man on duty not using his brain and making a big deal out of something that should have been easily resolved within moments without any fuss at all.

      The person at fault here is the security officer who didn’t use his common sense and probably has no clue what “customer service” is, or that he’s representing his client and has done them incredible damage through his ignorance and lack of intelligence.

      The security company should be the ones facing criticism for this, more so than the venue. They have failed to provide adequate training for their staff, and their clients (perhaps wrongly) assumed that they would provide people who know the very basics of customer service.

      As a person who worked in security for more than ten years, I know there are plenty of cowboys in the business who have no clue about basic requirements.

  7. I think we can understand how this happened, given the explanation. It doesn’t seem that this was vindictive or deliberate to me, it simply seems as though someone new didn’t know what they were doing.

    The apology is a good one, and I think they’ve done the right thing.

    I would question the intelligence of the person on duty though. What kind of complete lack of common sense does it take for a security officer to be so unhelpful? They should probably drop the security company and choose another with staff who are capable of engaging their brains.

    I would suggest that they spend a little money to install a more permanent method and make sure this doesn’t happen again.

  8. Polo Lounge in Glasgow are much worse..they call the police on you – they regularly refuse disabled customers

  9. Michael 2912 27 Sep 2013, 12:23pm

    I’m glad that thus seems to have resolved satisfactorily but it’s saddening that there are people who need to be “trained” to understand that you don’t turn someone away from somewhere because of a personal characteristic just like no one should need to be “trained” to understand that if they work in a care home they shouldn’t spend their time beating up the residents.

    1. You would be shocked how idiotic some people in the security business are. I’m not kidding when I say that there are hundreds of thousands of complete ignoramuses wearing uniforms up and down this country, people with SIA licenses who can barely write their own name.

      We were supposed to be moving beyond this with cowboy companies shoved out thanks to expensive licensing (that the staff have to pay in order to work – TAXATION for employment) but it hasn’t helped at all.

      We still have cowboy security companies abusing the law, not training their staff, employing complete imbeciles and paying good ones peanuts. The good companies are being punished for spending money on decent staff and decent training, needing to charge more for their services – meaning that the cheapest security companies with poorly trained staff get all the work.

  10. It boggles the mind. If someone wants entry into a business, I’d wade through Hell to get him in there. I wouldn’t care if the place had a rooftop patio. Even if I didn’t work there, I am very sure the business owner would appreciate it. Everybody’s money is the same color.

    Besides, that is one less person I (probably) don’t have to worry about drinking and driving, and I wouldn’t expect too many bar fights either.

  11. Patrick Lyster-Todd 27 Sep 2013, 2:55pm

    Neil is an excellent manager with much experience and commitment to his customers. I don’t really agree with previous comments about poor service by his staff but I would say that he appears to have been badly let down his duty manager as well as by his security firm. Anyone in a management position – even a junior one – should know better, regardless of how busy/flustered they may have been – nor require further training, On a wider issue, I do think that some venues have been slow in adapting their premises to better accommodate those with access difficulties, normally because the parent company is not prepared to provide the investment necessary (as there’s no obvious or immediate return on this). Unfortunately, the law is not as tough on these issues as it should be – especially with the provision of accessible toilets.

    1. It doesn’t cost a lot. Simple wooden ramps can be made in house for the cost of the timber. Toilet aids are available, sometimes VAT free, or bought second and from closed pubs, or care homes which are upgrading their facilities. I sourced much equipment for my establishment which was surprisingly low-cost.

  12. Dick Eldredge 27 Sep 2013, 5:32pm

    I live in Virginia in a small city. My partner is 83 and mostly bed-bound now, but when he was in his wheelchair we would go to the local gay bar, They had no ramp, but always a few fellows happy to help me lift his chair in and out. The restroom was an issue, but we worked around it.

  13. just would like to rectify something mr Hodgson is not landlord he is manager the company who own the place is faucet inn (who own as well the black cap in Camden). could pink news ask faucet inn’s owner what he is thinking about this matter. it would be interesting to hear from him….

  14. This is the least friendly and welcoming bar in all of Soho to anyone. I’ve been a few occasions (now, to my dismay) and never have we been greeted with a smile or anything resembling a welcoming face on the door or at the bar. I’ve gotten to the point where, if I’m with a group and they insist on going there, I’d excuse myself and leave. Too many other places that would like to see you come through the door and spend your money. Compton’s is NOT the place.

  15. Glad the bar is apologizing and correcting the egregious mistake. In contrast to being so ahead of the US on gay rights, I’m always surprised to be reminded how Europe has trailed the US on accommodating people with disabilities. Not that things are by any means perfect in the US, but it’s easy to forget how inaccessible buildings were before the accommodation requirements of the Americans with Disabilities Act of 1990.

  16. Knowing Neil for many years I can assure readers that if he was there he would have probably piggy-backed Chris in to the bar itself (and upstairs).

    Yes this happens far too often and most of our venues are not suitable for wheelchair users, however, we need to campaign to ensure they are.

    Look at The Welly and where their toilets are located for example.

  17. postopgirl 4 Oct 2013, 11:17am

    Astonishing that it happened at all, don’t gay men kick off and go and sue people who refuse them access to venues, and yet a well known venue does same to someone else, whilst yes they have apologised but only after the furore exploded, fact is it should not have happened in the first place, staff clearly were never given any training because of being gay means you don’t need diversity training mmm there is an old saying “those in glass houses” They have even abused trans people, I have always supported gay rights, time for gay people to accept everyone else

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